Contact & Impressum
Last updated: August 15, 2026
Get in touch
We typically respond within 3 business days.
https://www.mustmark.com
- Email support: 7 days a week
- Response target: Within 3 business days
Legal Disclosure (Impressum)
Information provided in accordance with applicable disclosure requirements.
Mustmark Studio operates independently and is not affiliated with, endorsed by, or sponsored by any third-party AI infrastructure provider, model provider, or brand referenced in our service descriptions, unless explicitly stated.
Payment Processing
All payment transactions on Mustmark Studio are securely processed by Creem.io, our authorized payment processor.
Order process statement: Our order process is conducted by our online reseller Creem.io. Creem.io processes all payments for all our orders. Creem.io provides secure payment processing.
For payment-related support (billing, receipts, payment disputes): contact Creem.io customer service via creem.io.
For product-related support (image quality, usage, refunds, account issues): contact Mustmark Studio at Contact form.
GDPR — Data Controller Contact
For the purposes of the General Data Protection Regulation (GDPR) and applicable data protection laws, Mustmark Studio acts as the data controller for personal data collected through the Service.
To exercise your data subject rights (access, rectification, erasure, restriction, portability, objection) or to contact our data protection representative:
Email: Contact form (please include "GDPR Request" in the subject line)
You also have the right to lodge a complaint with your local supervisory authority if you believe our processing of personal data violates applicable law.
Complaint Policy & Dispute Resolution
We aim to resolve all complaints fairly and efficiently. Our complaint resolution process:
- Submit your complaint in writing to Contact form with "Complaint" in the subject line.
- We will acknowledge receipt within 3 business days.
- We will investigate and provide a substantive response within 14 business days of receipt.
- If the complaint cannot be resolved directly, you may also refer to the applicable trade ombudsman or alternative dispute resolution service in your jurisdiction.
For EU consumers: the European Commission provides an online dispute resolution (ODR) platform at ec.europa.eu/consumers/odr. Please note that we are not obligated and do not currently participate in dispute resolution proceedings before consumer arbitration boards.